URGENT Bipolar Lesson, Man Threatens To Kill Me And Apology

Hi,

I have to say sorry to several of you.

It's been a tough couple of weeks. The volume of
this organization has grown way beyound what I have
calculated.

Unfortunately, we have droppd the ball or fallen
short in a few areas-shipping and customer service.

If you ordered one of my three courses in Februrary
or early March:

FOR SUPPORTING ADULTS
http://www.bipolarsupporter.com/report11

FOR SUPPORTING CHILDREN
http://www.bipolarparenting.com/

FOR THOSE WITH BIPOLAR DISORDER
http://www.survivebipolar.net/

There may have been some delays for about 5%
of the people.

On the shipping side, we had two situations
that have delayed orders. One was that our printer
didn't get material to us in a timley fashion, and
secondly the services we have used to ship packages
have "lost" a batch of packages.

On top of it, when they "lose" a batch of courses
they do not offer refunds to me.

Also, I have spoken to many of you about customer
service issues related to delayed and lost packages.
I may have been short with you or not the most friendly
I am sorry. I am really stressed
and under tremendous pressure due.

I have used, 2100 minutes this week on my cell phone
talking to people.

Customer Service, a lot of which I do all myself has
been tough:

One guy threatened to kill me because he says that I
am telling people to go to doctors and doctors kill people.
Imagine getting a call and someone screams I am going to
kill you you stupid mother f@%$$#@.

Another woman called the Police and says that I stole
her c.redit c.ard from her house and placed an order
and sent it to her????? She obviously is really ill.

Another person called and says they ordered from
me and wants a refund. Problem is, have spending
hours figuring this out, they orderd a book from
the amazon.com bookstore which has nothing to do with me.
After HOURS of her screaming at me, she said, "oh
sorry" and just hung up on me.

You have no idea what kind of nonsense I have
to deal with from people in episodes and making
stuff up that I have to figure out or defend.

Then I have had several people want to hire me
by the hour and others want to fly me to their
house and have me act as a daily consultant--which
I don't do at this point.

Anyway, it's been a hard last 7 days so if anyone
felt rushed by me, I am sorry and I will
be more than happy to get back to you next week.

What Am I Doing To Fix This?

Okay, as of yesterday I have commited thousands of
dollars in new software, consultants and systems to
fix these problems and make sure they don't happen again.

All courses that have been delayed and "lost" have
been reshipped at my expense. Anyone who ordered
in the last 7 days will have no problems at all. So
if you are interested in getting one of my courses
today, there are no shipping problems.

If you are missing one of my courses/systems and more
than two weeks has past, please allow a few more days
and then contact me at: http://www.bipolarcentral.com/contact.asp

The printer, shippers, cd duplicators and other people
who have been creating problems have all been spoken
to and have fixed ALL problems. I have double, triple
and quadruple checked this all day yesterday.

I have fired one person in my organization for failure
to perform.

I hired somenoe to handle made up accusations and will
be forwarding and threats or extreme lies to the proper
authorities. Just because one has bipolar disorder,
that doesn't give them the right to say and do anything
they want even if they have a mental illness. That's a
hard lesson for some folks to learn but they are going
to learn it from me that's for sure.

I am sincerely sorry for this and I am currently working
16 hours a day to correct these problems. I am currently
not even taking any consulting assisgnments for Private Equity
and Investment Banking Firms until this is all fixed fully.

If you want to get one of my courses like:

FOR SUPPORTING ADULTS
http://www.bipolarsupporter.com/report11

FOR SUPPORTING CHILDREN
http://www.bipolarparenting.com/

FOR THOSE WITH BIPOLAR DISORDER
http://www.survivebipolar.net/

It will be shipped on time with no delays. So don't be afraid
that if you order, it won't get to you. It will.

HERE'S THE IMPORTANT LESSON FOR THOSE DEALING WITH BIPOLAR DISORDER

If you are supporting someone with bipolar disorder. Learn
this lesson from me. You probably have missed all kinds of things,
forgot stuff, not been yourself at work, or in things that
you are involved in.

I believe the best policy is 100% honesty. When my mom was not
doing well, I had to forget doing a lot of things. I couldn't
help friends that needed it. I could do thing that I promised
I would do because something always came up with my mom.

I simply couldn't do a lot of what I was suppose to do.

I was totally honest with people and NOBODY got mad at me. I know
that some supporters hide what is going on and I can see why. Maybe
they don't want to say it's related to bipolar disorder.

Here's a tip: You can say your loved one has medical problem.
BUT, I have noticed if you are not honest, people will guess
or research on their own and either guess wrong OR find out
and then it will be worse.

So you may want to strongly consider the 100% honest and upfront
method.

This is why I told you why there were customer service and shipping
issues.

When you are in the war against bipolar disorder, things happen
and you can't control it. So my advice is to let people know.

I have to take off for the day. Again I am really sorry to those
who have had a delay in getting what they ordered AND those
that I have spoken to and I was rather short. Please forgive me.

Your Friend,

Dave

P.S. Check out my F.ree blog with copies of emails that I have sent in the past and lots of great information for you:
http://www.bipolarcentral.com/supporterblog/

P.P.S Check out my F.ree podcast. Hear me give mini seminars designed to teach you information you can't learn anywhere else.http://bipolarcentral.libsyn.com/